west elm in Oklahoma City, OK Open now

Reviews about west elm

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  July 16, 2020, by Liz K
  I stood at the check out counter for a few minutes while three store attendents stared at my/tried to pretend I wasn't there before someone finally asked if I needed something. I had actually been in the store for about ten minutes and no one approached me to see if I needed help. I should have left after that, but I really wanted an outdoor table they had on sale. I bought it, but didn't realize I was taking the display table and not one in a box. I was surprised that no one offered to help me carry it to my car--a standard practice in furniture stores--especially because the table top was a cement slab. I wasn't able to fit the table in my car--I had planned on having it boxed up, which would have fit--so I returned inside to ask for help. I got stared at for a second time, finally the person that checked me out asked me if I needed help after a few minutes of awkward staring and being ignored. I explained my situation and they hesitated like this had never happened before. Then they went to find a wrench to disassemble the table (that took about 5 minutes) and sent me outside with a sales person. We tried to put it in the car again. She watched as I struggled to carry the table to the car, only helping me carry it when I asked. It still didn't fit. I began to disassemble it (she tried but wasn't making any progress) and she called a different sales rep, a guy, to come help me. He arrived on the scene several minutes later talking about how he was sorry, that it was so busy, they were short staffed so rather than stress him out I sent him back inside. I disassembled it, fit it in my car, and drove off. I felt embarrassed and angry that I had actually spent my money at a store that offered me zero customer service. I contemplated returning it when the salesperson watched me struggle to carry it, but I actually liked the table so I pressed on. You think you'd treat a customer differently when they spend $200 in your store, but I guess not. If this were a restaurant my meal would have been comp-ed. I don't plan on returning to this store or shopping online, definitely not worth it.