Old Navy in Oklahoma City, OK Open now

Reviews about Old Navy

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  January 06, 2019, by Brittney McLeod-Hinton
  I called to ask a quick question about the credit card. Would've been a 5 sec answer and she just immediately put me on hold. I get that it's the holiday season and everyone is busy. But as a retail manager myself, I would never put someone on hold and leave them there for 10 mins. I left my house calling up there to ask a quick question before getting all the way there. Got all the way there, no line, nothing. She put me on hold and forgot I was there. I could hear the phone beeping for me being on hold when I got to the register. Nobody came up. So I left. Walked out to my car and called again. Same girl answered and said she was helping someone ring out. (Mind you I can see in the building) and she put me back on hold after I asked her to get someone else. Same girl answered about 3 secs after and answered my 5 sec question and she got an attitude with me because I told her how unprofessional she was. I get customers in front of you first, but considering I walked in and no one greeted me, helped me, or even was at the register while leaving me on hold... RIDICULOUS!!! Awful customer service.