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Reviews about GameStop

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  November 13, 2019, by Sofia L
  Let me begin by saying I have never gone to the mall or any other retailer for "Black Friday deals". My husband and I went to the AMC at Penn Square mall at 10pm to watch Justice League following a late Thanksgiving celebration and were surprised to see nearly the entire mall open and crowds not terrible. We wandered a bit and I headed into Sephora and he walked a few stores down to Gamestop. While I was in line to check out at Sephora (I got one item, because again, this is not our MO) my husband came up and said that they were holding a PS4 for us until 1am if I wanted to get it. It was $199 and came with a $50 gift card. I checked out at 12:34 (receipt available) and walked the few steps to Gamestop. My husband spotted the floor salesman that told him he was holding it while I got in line. The salesman (Michael) walked over and handed me the giftcard and I continued to wait. A sheriff's deputy got in line behind me and a few moments later Michael returned and informed us that they had just sold the system. I said to him "You were holding it for us until one o'clock! How did you sell it?" It was roughly 12:44 at this time. He really didn't have an answer. I placed the now useless giftcard on a rack, informed my husband who was talking to an acquaintance he ran into that they sold it and stormed out. Another salesman told me to "have a nice day" on my way out of the store and I told him I wouldn't because they sold the system they were holding for us and I would be contacting corporate. He just walked off. I walked several stores away when my husband caught up to me and we both continued to voice our frustrations to each other and finally decided to go back into the store and demand a raincheck for Michael's blatant error. We walked in and went to the back counter where nearly every employee was congregating and I asked for a manager. A young red headed woman stated she was the manager and I explained the situation all the while Michael is hiding behind her. I told her I wanted the same deal because Michael told my husband he was holding the system until 1am. She told us that she called my husband's name and he didn't answer so they sold it to the next person. I looked at Michael and asked him why he didn't tell my husband he couldn't leave the store (my husband chimed in and reminded him that he explicitly told him he was going to walk down to Sephora and ask me if I wanted it because I've been considering upgrading for the last month). He didn't really answer and I pointed directly at him and said "Why did you tell him you were holding it until 1? Don't lie to me Michael, you don't know what I do for a living." Again, I got a blank stare. The manager then said we are making a scene.  And?!? How about an apology and/or making the situation right? She then said she would call security. I replied "So? What are they going to do?" The police officer who was in line behind me was now adjacent to us and made no comment other than to say they could ask us to leave. He obviously did not feel we were being overly disruptive or threatening and never moved from the counter. The "manager" then stated "I'm asking you to leave." I said "Ok, I'm leaving" and walked out of the store. My husband said he had an expletive or two for Michael (immature), neither of which I heard, but he deserved at least that after lying, disappointing us and and COMPLETELY wasting our time. The bottom line is I do expect Gamestop to make this right. There wasn't a single employee in that store trained in basic retail skills, communication, customer service or even basic human decency. The supposed manager was so "uncomfortable" dealing with a mistake by her employee that she was shaking and demanding we leave instead of finding solutions.