Dillard's in Oklahoma City, OK Closed now

Reviews about Dillard's

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  December 11, 2019, by Sherrod Wall
  I have to preface this review by saying customer service is my business everyday. Because of this I hold others to a higher standard, especially a renowned iconic company like Dillard's. This experience was the WORST customer service I have ever received, and I despite Dillard's being a department store I frequent for my work attire, I will never shop there again. I purchased a 119 dollar polo shirt from Dillard's. I noticed the next day I went to the mall that it was supposed to have been 65% off. I did not get my discount when I purchased the shirt. I made a trip there yesterday, presented my receipt, shirt and credit card with ID to receive what I was due. When I explained the situation to the gentleman there (since I do not know his name: he was an older white gentleman with glasses) his attitude changed from friendly to apathetic. He said in-store credit was all he could provide. I asked to talk to his manager. "He is at lunch. It will be a long while" was his reply. I said I would wait. (It was 77.35 coming back to me, of course I would wait) After 15 minutes of waiting in silence, I must have made him uncomfortable because he said, I'll just call the other manager. I looked at him flabbergasted and asked why he wasn't called in the first place. The man stared at me and said flatly "I didn't want to bother him with this." I told him that I wanted to talk to that manager face to face now, but remained calm. He picked up the phone called the manager, turned around and said something in a hushed tone, and then said loudly "Yes, yes sir. Got it." He said, he is too busy to come see you. He told me in store credit is your only option. What a nightmare. Never shopping at Dillard's again and I would not recommend them to anyone.
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  December 04, 2019, by Ashley Wilson
  Love I️t here!!! My favorite time to visit is New Year’s Day!! They have the most amazing shoe sale!! Giani binnis are my absolute fav I️ have almost every shoe !!